Hospitality Supervisor — Lead Memorable Guest Experiences

Wadworth & Co Ltd; Castle Combe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression opportunities

Discount 25% off food, drink andaccom

Tips

Flexible hours

Cycle to Work Scheme

Enhanced parental leave

Accommodation provided (subject to_av)

Double pay on Christmas Day

Wagestream

Recognition for great work and living

Job summary

Wadworth’s White Hart in Castle Combe is a historic pub seeking a confident, motivated Supervisor to lead our team and support daily operations. You will deliver outstanding customer service, coach colleagues, and help maintain high standards of cleanliness, safety and presentation.

Join a heritage pub offering flexible hours, progression opportunities, and accommodation provided (subject to availability) while contributing to memorable guest experiences in a welcoming village setting.

Qualifications

• Previous hospitality experience is essential, and experience in a supervisory or team leader role would be an advantage.
• A solid focus on delivering excellent customer service and maintaining high standards across the business.

Responsibilities

• Leading by example to deliver outstanding customer service and create memorable customer experiences.
• Supporting the management team with the day-to-day running of the pub.
• Supervising shifts and helping ensure smooth service across all areas of the business.
• Coaching, supporting and motivating team members to achieve high standards.
• Handling customer enquiries and resolving issues professionally and efficiently.
• Supporting with stock control, cash handling and compliance procedures.
• Ensuring high standards of cleanliness, presentation, safety and service are maintained at all times.
• Taking ownership of tasks and helping drive the success of the pub.

Skills

Leadership

Customer service

Team supervision

Stock control

Cash handling

Compliance procedures

Job description

Wadworth’s White Hart in Castle Combe is a historic pub seeking a confident, motivated Supervisor to lead our team and support daily operations. You will deliver outstanding customer service, coach colleagues, and help maintain high standards of cleanliness, safety and presentation.

Join a heritage pub offering flexible hours, progression opportunities, and accommodation provided (subject to availability) while contributing to memorable guest experiences in a welcoming village setting.