Guest Experience Waiter - Five-Star Service

Rosewood Hotel Group; Greater London; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

12 complimentary room nights across RO

Discounts on Food & Beverage

Flexible benefits app

Volunteer day (Give days)

Parental leave (up to 16 weeks)

Birthday day off

Life insurance

Enhanced sick pay

Job summary

The Chancery Rosewood in London is seeking a Waiter to join the Food and Beverage team, delivering personalised, attentive service and sharing menu knowledge to enhance every guest experience.

You will support multiple outlets—restaurant, In-Room Dining and events—collaborating with kitchen, bar and front-of-house colleagues to uphold Rosewood’s A Sense of Place philosophy and five-star standards.

Responsibilities

• Build warm, authentic relationships with guests, showing genuine care and attentiveness at every touchpoint.
• Anticipate individual needs and provide thoughtful menu guidance, personalised recommendations and wine pairings.
• Take accurate food and beverage orders, carefully recording dietary requirements, allergies and special requests.
• Maintain impeccable table presentation, service flow and timely clearance in line with five-star standards.
• Explain menu offerings, ingredients, preparation methods, dishes and beverages with confidence and enthusiasm.
• Take ownership of side duties, mise en place and daily service preparation, ensuring all areas are immaculate and guest-ready.

Job description

The Chancery Rosewood in London is seeking a Waiter to join the Food and Beverage team, delivering personalised, attentive service and sharing menu knowledge to enhance every guest experience.

You will support multiple outlets—restaurant, In-Room Dining and events—collaborating with kitchen, bar and front-of-house colleagues to uphold Rosewood’s A Sense of Place philosophy and five-star standards.