Guest Experience Team Member - Heathrow Sushi

Yo; Hounslow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Professional qualifications support (≥

Private medical plan

Job summary

Yo is hiring for a full-time role at Heathrow. You will be the face of the restaurant, greeting guests and handling reservations with a bubbly, can-do attitude. You’ll learn and promote the menu, ensuring guest satisfaction and contributing to sales growth on every shift.

We offer excellent benefits, staff food, and growth opportunities. Under 18s are paid £8 per hour on starting rate, with overall competitive compensation for all positions.

Qualifications

• Experience in a similar restaurant environment.
• Welcoming and greeting customers, reservations and inquiries.
• Strong product knowledge to promote menus and drive sales.
• Ability to upsell and contribute to guest satisfaction.
• Promote hygiene, safety and allergy awareness on shift.

Responsibilities

• Be the face and contact point for customers to ensure a great experience.
• Maintain a bubbly disposition and go the extra mile for guests.
• Attend to reservations and greet customers warmly.
• Stay up-to-date with all dishes and promotions.
• Upsell menu items to maximise sales opportunities.
• Work as part of the YO! team to deliver a fantastic guest experience.
• Help maintain health, safety, hygiene and allergen controls.

Skills

Customer service

Hospitality

Team player

Sales & upsell

Food knowledge

Job description

Yo is hiring for a full-time role at Heathrow. You will be the face of the restaurant, greeting guests and handling reservations with a bubbly, can-do attitude. You’ll learn and promote the menu, ensuring guest satisfaction and contributing to sales growth on every shift.

We offer excellent benefits, staff food, and growth opportunities. Under 18s are paid £8 per hour on starting rate, with overall competitive compensation for all positions.