Guest Experience Associate – Sushi & Fast-Casual

Yo; Cardiff; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Grow with YO! — pay for qualifications

Private medical health plan

24/7 Employee Assistance Line

Discounted gym membership, cinema, and

50% off food for you and 3 friends

Trip to Japan - annual awards

Job security

Job summary

Yo! Cardiff is seeking energetic team members to deliver outstanding guest experiences across our Japanese-inspired menu. You will greet customers, promote our dishes, and ensure a safe, welcoming environment while joining a collaborative team.

The role offers competitive hours, staff discounts, and opportunities for growth and training. Under 18s start at £8 per hour, with progression based on performance and hours worked.

Qualifications

• Face of the restaurant to customers, ensuring great experiences.
• Maintain a bubbly disposition and go the extra mile for guests.
• Previous background in a similar restaurant environment is preferred.
• Greet customers visiting or calling for reservations and bookings.
• Keep up-to-date with menu knowledge and promote dishes to increase sales.
• Upsell to maximize sales and drive repeat business.
• Commit to health/safety, hygiene, and allergen awareness.

Responsibilities

• Be the face and point of contact for customers; ensure a superb experience.
• Greet and assist customers; promote menus to maximise sales opportunities.
• Maintain product knowledge of all dishes and uphold safety standards.
• Work as part of the YO! team to deliver excellent service on every shift.
• Complete cleaning tasks and participate in training to ensure a safe environment.

Skills

Customer facing

Friendly personality

Restaurant experience

Guest greeting

Product knowledge

Upselling

Safety & hygiene

Teamwork

Training

Communication

Customer service

Job description

Yo! Cardiff is seeking energetic team members to deliver outstanding guest experiences across our Japanese-inspired menu. You will greet customers, promote our dishes, and ensure a safe, welcoming environment while joining a collaborative team.

The role offers competitive hours, staff discounts, and opportunities for growth and training. Under 18s start at £8 per hour, with progression based on performance and hours worked.