Guest Experience Team Member

Leisure Employment Services; Skegness; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

50% off dining on park

20% discount on Haven Holidays

Free access to Haven facilities

Retail discounts

Job summary

Haven is seeking a Guest Experience Team Member to warmly welcome guests at our reception and provide friendly, attentive service. You will engage with guests and owners, listen to feedback, and work with a supportive team to ensure a memorable visit across our parks in the UK.

Training is provided, and the role offers flexible hours including full-time, part-time, and seasonal shifts. Enjoy exclusive team perks and opportunities for career development within Haven’s welcoming culture.

Qualifications

• Experience in customer-facing roles is beneficial but training is provided.
• Strong customer focus and passion for working with people.
• Clear communication and professional, friendly demeanor.

Responsibilities

• Greet guests at reception with a friendly, welcoming attitude.
• Listen to questions or concerns and take actions to personalise interactions.
• Coordinate with team to deliver smooth, high-quality service for guests and owners.
• Gather guest and owner feedback and share insights with relevant teams.
• Create a clean, safe, and inviting space for guests and visitors.

Skills

Customer service

Communication

Guest relations

Job description

Position: Guest Experience Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £12.71 per hour depending on age

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath-taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!