Guest Experience Team Member

Allscreens Nationwide Ltd; Flamborough; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

50% dining discounts

20% Haven Holidays discounts

Free facility access

Job summary

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience. You’ll greet, listen, and assist to make every stay feel special and effortless.

You will work at our vibrant reception, collaborate with the team, and help create a welcoming, clean, and safe environment for guests, owners, and visitors alike.

Qualifications

• Experience in customer service or guest relations is beneficial but not essential.

Responsibilities

• Greet each guest with a friendly smile at reception.
• Listen to questions or concerns and act to resolve them.
• Collaborate with team members to deliver seamless service.
• Share guest and owner feedback with relevant teams for service improvements.
• Create a welcoming, safe, and inviting environment for all visitors.

Skills

Customer service

Active listening

People skills

Communication

Job description

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member,you’llbe interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros,you’llplay a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, andmaintaina professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.