Guest Experience Supervisor - Lead, Serve & Grow

Bel & The Dragon; Odiham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Induction and training

Wagestream earnings access

Job summary

Bel & The Dragon Odiham is seeking a proactive Supervisor to oversee front-of-house operations and lead a team across our historic inn in Odiham. You will promote a warm, welcoming environment and ensure guests enjoy a consistently high standard of service at all times.

The role rewards leadership with opportunities for growth within our hospitality group, a supportive team culture, and a comprehensive induction program designed to maintain our tradition of quality and personal touch.

Qualifications

• Experience leading a hospitality team
• Strong communication and guest-service focus
• Ability to train and mentor staff
• Positive, hands-on leadership style

Responsibilities

• Lead front-of-house during shifts to ensure smooth service.
• Maintain high standards of guest satisfaction and service quality.
• Coach and develop new team members to uphold Bel & The Dragon Odiham's service ethos.

Skills

Team leadership

Communication skills

Training

Guest service

Food and wine passion

Job description

Bel & The Dragon Odiham is seeking a proactive Supervisor to oversee front-of-house operations and lead a team across our historic inn in Odiham. You will promote a warm, welcoming environment and ensure guests enjoy a consistently high standard of service at all times.

The role rewards leadership with opportunities for growth within our hospitality group, a supportive team culture, and a comprehensive induction program designed to maintain our tradition of quality and personal touch.