Guest Experience Supervisor – Flexible Shifts & Perks

Mitchells & Butlers plc; Newcastle upon Tyne; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33% discount across all brands

20% discount for friends and family

Wagestream — financial toolkit

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

All Bar One Newcastle is seeking a Shift Supervisor who will warmly welcome guests, lead a pro-active team and ensure smooth daily operations in our stylish city centre bar. You’ll drive service standards while creating a welcoming atmosphere for patrons.

You’ll train staff, maintain high guest service levels, and keep the venue clean and safe, delivering top hospitality. Enjoy generous staff discounts, a pension, and holiday entitlement.

Qualifications

• Experience in hospitality and leading a small team.
• Ability to train staff and maintain service standards.
• Strong guest-facing and safety awareness.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Team leadership

Customer service

Training others

Job description

All Bar One Newcastle is seeking a Shift Supervisor who will warmly welcome guests, lead a pro-active team and ensure smooth daily operations in our stylish city centre bar. You’ll drive service standards while creating a welcoming atmosphere for patrons.

You’ll train staff, maintain high guest service levels, and keep the venue clean and safe, delivering top hospitality. Enjoy generous staff discounts, a pension, and holiday entitlement.