Guest Experience Specialist — Hospitality & Events

BM Caterers; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with chefs

Fully funded development courses

Free lunch

Cycle-to-work scheme

Mental Health App access

Parental leave benefits

Fertility treatments leave

Grandparent leave

Job summary

BM Caterers is seeking a Hospitality Assistant to join our award-winning team. You will deliver efficient, high-standard hospitality service at events, meetings and daily operations.

You will set up, serve and clear areas with attention to detail, listen and follow procedures, liaise with customers to understand their needs, and ideally hold Food Safety Level 2 and Health & Safety Level 2 certificates. We support your training and development.

Qualifications

• Food Safety Level 2 and Health & Safety Level 2 certifications are preferred.
• No other formal qualifications required, but reading company manuals is encouraged.

Responsibilities

• Set up, service and clear areas with meticulous attention to detail.
• Provide high‑standard hospitality service at events, meetings and daily operations.
• Liaise with customers to ensure their needs are met and follow procedures.

Skills

Listening

Communication

Discretion

Politeness

Education

Food Safety Level 2

Health & Safety Level 2

Job description

BM Caterers is seeking a Hospitality Assistant to join our award-winning team. You will deliver efficient, high-standard hospitality service at events, meetings and daily operations.

You will set up, serve and clear areas with attention to detail, listen and follow procedures, liaise with customers to understand their needs, and ideally hold Food Safety Level 2 and Health & Safety Level 2 certificates. We support your training and development.