Guest Experience Specialist (Casual Front Desk)

Trump Turnberry - Front Office; Turnberry; On-site; GBP 12,398,000 - 16,531,000; Part time

Benefits offered by this job

Subsidised staff accommodation

Meal on duty

Turnberry Friends & Family room rates

Discounts at outlets

Spa, gym and golf facilities access

Uniforms provided

Training & Apprenticeship programmes

Job summary

Trump Turnberry is looking for friendly front desk team members to welcome guests, handle check-in and check-out, take payments and answer questions at our legendary hotel in Turnberry. This casual, as-and-when required role requires a courteous manner, IT proficiency, and the ability to stay calm during busy periods; experience with Opera is advantageous and hospitality experience is welcomed.

Benefits include subsidised staff accommodation, meals on duty, family rates, staff discounts across

Qualifications

• Must be eligible to live and work in the UK.
• Polite and friendly with a welcoming personality.
• Experience operating IT and hotel systems; Opera experience advantageous.

Responsibilities

• Welcome guests and ensure courteous reception.
• Record and manage arrivals and departures.
• Record and communicate guest complaints.
• Be aware of daily functions, events, VIP and group arrivals.
• Process guest payments accurately.

Tools

Opera PMS

Job description

Trump Turnberry is looking for friendly front desk team members to welcome guests, handle check-in and check-out, take payments and answer questions at our legendary hotel in Turnberry. This casual, as-and-when required role requires a courteous manner, IT proficiency, and the ability to stay calm during busy periods; experience with Opera is advantageous and hospitality experience is welcomed.

Benefits include subsidised staff accommodation, meals on duty, family rates, staff discounts across