Guest Experience Runner at an Award-Winning Pub Group

Heartwood Collection; Ruislip; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity Leave

Referral Bonus up to £1,500

Food discounts 50%

Birthday gift

Long Service Recognition

Retailer discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a friendly Runner to join our award-winning group of pubs and brasseries across the UK. You’ll help deliver warm hospitality, support front-of-house operations, and contribute to memorable guest experiences.

We offer the National Living Wage + TRONC, bespoke Stepping Stones training, EarlyPay access, enhanced parental leave, and a generous referral bonus. With 40+ locations now and plans to grow to 60+ by 2027, there are plenty of progression opportunities.

Qualifications

• People-oriented with approachable manner.
• Reliable, flexible and passionate about delivering great service.
• Eagerness to learn and understand hospitality.

Skills

People skills

Interpersonal skills

Guest service

Job description

Heartwood Collection is seeking a friendly Runner to join our award-winning group of pubs and brasseries across the UK. You’ll help deliver warm hospitality, support front-of-house operations, and contribute to memorable guest experiences.

We offer the National Living Wage + TRONC, bespoke Stepping Stones training, EarlyPay access, enhanced parental leave, and a generous referral bonus. With 40+ locations now and plans to grow to 60+ by 2027, there are plenty of progression opportunities.