Guest Experience & Retail Assistant - Lanterns Event

ASVA; City of Edinburgh; Hybride; GBP 14 000 - 21 000; Temps partiel

Résumé du poste

The Royal Zoological Society of Scotland (RZSS) is looking for staff to provide excellent customer service at Edinburgh Zoo’s Giant Lanterns event. Roles are within either our retail or admissions teams, lasting four months from November 2026 to February 2027.

You will greet visitors, handle tills, upsell products, and keep front-of-house areas pristine. You’ll work to a high standard of customer care, maintain stock, and help ensure a welcoming environment.

Qualifications

• Experience in customer service and handling cash transactions.
• Ability to count money accurately and balance tills.
• Previous experience in visitor-facing roles.
• Good English and Maths skills.

Responsabilités

• Provide first-class service with a welcoming environment.
• Maintain front of house areas to high standards and ensure clean, well-stocked spaces.
• Operate admissions systems to sell and upsell products.
• Use tills efficiently and assist with counting and recording money to required standards.
• Respond to issues professionally and seek guidance from line manager when required.
• Occasionally support other operational areas including retail.
• Share ideas to increase revenue and minimise environmental impact.
• Ensure compliance with policies and procedures and regulatory requirements.
• Engage with the charity appraisal system and commit to personal development.

Connaissances

Customer service

Cash handling

Numerical reasoning

Visitor experience

Attention to detail

Formation

Standard grades / GCSE equivalent

Description du poste

The Royal Zoological Society of Scotland (RZSS) is looking for staff to provide excellent customer service at Edinburgh Zoo’s Giant Lanterns event. Roles are within either our retail or admissions teams, lasting four months from November 2026 to February 2027.

You will greet visitors, handle tills, upsell products, and keep front-of-house areas pristine. You’ll work to a high standard of customer care, maintain stock, and help ensure a welcoming environment.