Five-Star Visitor Experience & Retail Duty Manager

S1jobs; Kincraig; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Healthcare plan

Staff membership to Highland Wildlife/

Job summary

The Royal Zoological Society of Scotland is seeking a Visitor Operations & Retail Coordinator to enhance Highland Wildlife Park’s guest experience. You will manage retail displays, stock, reporting, and daily site operations, ensuring a safe, inclusive five-star visitor journey.

Role involves incident response support, staff training, and collaboration with interpretation/marketing teams to optimise on-site messaging and customer service standards.

Qualifications

• Strong achievement in standard grades or equivalent, including English and mathematics.
• Customer service qualification or equivalent experience.
• Understanding of health and safety, diversity, inclusion and compliance (training can be provided).
• Data regulations including GDPR (training can be provided).

Responsibilities

• Enhance visitor operations and commercial retail functions.
• Ensure retail area standards, stock rotation and displays.
• Provide administrative reporting for stock, orders and stock reconciliation.
• Support daily visitor operations, opening and closing the site.
• Maintain health and safety standards and incident response.
• Liaise with departments on site impact.
• Deliver five-star customer service and respond to feedback.
• Train staff and contractors on site.

Skills

Customer engagement

Empathetic communication

IT proficiency

Reporting KPIs

Health & safety awareness

Driver's licence

Organisation & planning

Education

Standard grades English & Maths

Customer service qualification

Tools

Microsoft Office

Stock management systems

Job description

The Royal Zoological Society of Scotland is seeking a Visitor Operations & Retail Coordinator to enhance Highland Wildlife Park’s guest experience. You will manage retail displays, stock, reporting, and daily site operations, ensuring a safe, inclusive five-star visitor journey.

Role involves incident response support, staff training, and collaboration with interpretation/marketing teams to optimise on-site messaging and customer service standards.