Admissions & Guest Services Associate (Temporary)

Chester Zoo; Chester; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Staff pass

Complimentary tickets for friends and

Complimentary tickets for friends and

Job summary

Chester Zoo is seeking an Admissions Assistant to be the first point of contact for visitors at admissions lanes and ticket sales windows, including email and phone enquiries. You will assist with selling and delivering commercial products and services, with evening shifts for Lanterns & Light events and light cleaning duties.

This temporary role supports weekends, bank holidays and evenings during busy periods, offering a varied and dynamic work environment at the UK's largest zoo.

Qualifications

• Passionate and engaging; deliver exceptional customer service face to face, over the phone and via email.
• Strong communication skills; both verbal and written.
• Organised with strong IT skills and a good working knowledge of Word, Excel and Outlook.
• Experience of EPOS systems and cash handling.
• Confident, flexible and approachable with a proactive, can-do attitude.
• Comfortable standing for long periods in an outdoor environment.
• Flexibility; weekends, mid-week, bank holidays and evenings until 10pm during events.

Responsibilities

• Welcoming visitors at admissions lanes and ticket sales windows or via email enquiries/phone calls.
• Involved in sale and delivery of commercial products and services.
• Evening work for Lanterns & Light event; some cleaning duties.

Skills

Customer service

Verbal communication

Written communication

Organization

IT skills (Word, Excel, Outlook)

EPOS systems

Cash handling

Flexibility and can-do attitude

Stamina for standing

Event hours availability

Tools

EPOS systems

Job description

Chester Zoo is seeking an Admissions Assistant to be the first point of contact for visitors at admissions lanes and ticket sales windows, including email and phone enquiries. You will assist with selling and delivering commercial products and services, with evening shifts for Lanterns & Light events and light cleaning duties.

This temporary role supports weekends, bank holidays and evenings during busy periods, offering a varied and dynamic work environment at the UK's largest zoo.