Guest Experience & Reservations Pro

Hiddenwell; Moreton-in-Marsh; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Spa discount program

Pension scheme

Free Parking

Perkbox discounts

Excellent induction and training

Job summary

Hiddenwell is seeking a Guest Experience Specialist at Central Services, Moreton-in-Marsh. You will be the friendly voice handling enquiries by phone, email and live chat, supporting bookings, treatment schedules, dining arrangements and gift vouchers while upholding Hiddenwell’s high standards.

You will be an excellent communicator with hospitality experience, strong organisational skills, the ability to multitask, stay calm under pressure, and a proactive, team-focused approach to delivering

Qualifications

• Experience in customer service or reservations environments.
• Excellent organisational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Proactive, problem-solving mindset with a team-first attitude.

Responsibilities

• Delivering exceptional service through phone, email, and live chat communications.
• Managing guest queries regarding bookings, spa treatments, dining, and more.
• Ensuring all guest information is accurate, complete, and up to date.
• Processing online and third-party bookings with precision.
• Logging and escalating guest complaints appropriately and professionally.
• Maintaining high service standards while meeting daily and monthly performance targets.
• Supporting internal bookings for staff, contractors, and issue resolutions.
• Collaborating with colleagues across the Guest Experience and Central Reservations teams.

Skills

Customer service

Communication

Job description

Hiddenwell is seeking a Guest Experience Specialist at Central Services, Moreton-in-Marsh. You will be the friendly voice handling enquiries by phone, email and live chat, supporting bookings, treatment schedules, dining arrangements and gift vouchers while upholding Hiddenwell’s high standards.

You will be an excellent communicator with hospitality experience, strong organisational skills, the ability to multitask, stay calm under pressure, and a proactive, team-focused approach to delivering