Guest Experience Manager (Head Concierge)

Peoplebank; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Wage Stream

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Job summary

The Royal Horseguards in London is seeking a Guest Services Manager to lead our Guest Services team, delivering exceptional experiences across this iconic hotel by the River Thames.

You will coach front-line colleagues, build strong guest relationships, and coordinate with departments to ensure every stay is outstanding.

This full-time role carries a salary of £45,000 per year, with a comprehensive Benefits package offered through our People Promise.

Qualifications

• Proven ability to deliver high levels of guest service.
• Strong interpersonal and communication skills.
• Ability to coach and develop a frontline team.

Responsibilities

• Lead the Guest Services team to deliver exceptional experiences.
• Coach and develop front-line colleagues in guest service excellence.
• Coordinate with other departments to ensure memorable guest stays.
• Foster a welcoming environment and maintain high service standards.

Skills

Guest interaction

Front-line service

Empathy

Relationship-building

Attention to detail

Hospitality mindset

Teamwork

Job description

The Royal Horseguards in London is seeking a Guest Services Manager to lead our Guest Services team, delivering exceptional experiences across this iconic hotel by the River Thames.

You will coach front-line colleagues, build strong guest relationships, and coordinate with departments to ensure every stay is outstanding.

This full-time role carries a salary of £45,000 per year, with a comprehensive Benefits package offered through our People Promise.