Guest Experience Manager

art'otel; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discounted hotel rates in Europe

F&B discounts at restaurants and bars

Two wellness days per year (30 days of

Annual staff parties

Company pension plan

Award-winning training

Free meals per day

Ride to Work scheme

Discounted store and entertainment hub

Job summary

art’otel Hoxton is seeking a Guest Experience Manager to lead the guest experience across our 357-room hotel, delivering exceptional service and ensuring smooth daily operations. You will collaborate with Front of House teams, coach staff, and uphold a service culture that reflects the hotel’s art-forward ethos.

The role requires strong hospitality experience, team leadership, and a passion for outstanding customer service in a dynamic London hotel environment.

Qualifications

• Experience in hospitality or guest services
• Ability to lead and motivate teams
• Strong communication and problem-solving skills

Responsibilities

• Liaise with Front of House teams to ensure guest and colleague satisfaction, financial goals and responsible business targets.
• Ensure smooth day-to-day running of the department with effective communication.
• Maintain operational knowledge of procedures, with preferred familiarity of Opera, Hotsos, Micros, and Alcatel.
• Demonstrate knowledge of the Hoxton/Shoreditch area and lead by example to inspire the team.

Skills

Guest relations

Team leadership

Customer service

Operations knowledge

Tools

Opera

Hotsos

Micros

Alcatel

Job description

We are recruiting for Guest Experience Manager for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As Our Guest Experience Manager, You Will Receive

• Salary: Highly Competitive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a Master of your Craft you will…

• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
• Have a good Knowledge of the Hoxton/Shoreditch area.
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop your team through leading by example.
• Empower the Guest Experience teams by providing an inspiring service culture through briefings, team meetings and coaching.

If you share passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.