Guest Experience Leader - Front Office

Edinburgh Marriott Hotel Holyrood; City of Edinburgh; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Worldwide employee discounts at Marri­

Hotel discounts across all Axiom-Hotch

28 days holiday including bank

Discounts across retail, restaurants &

Employee Assistance Line

Wagestream financial wellbeing

Yearly complimentary Axiom Xcape stay

Referral bonus £250 per hire

Length of service awards

Job summary

Edinburgh Marriott Hotel Holyrood is recruiting a Front Office Manager to lead the reception department in a busy, guest-focused environment in Edinburgh. You will coach and train the team to maintain the highest standards of service, and you will be the ambassador for excellence in guest experience.

The role reports to the General Manager and offers a clear path for progression within a growing hospitality group.

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist or reception supervisor is required.
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories.
• Outstanding customer service skills with the ability to anticipate guests’ needs.
• A strong leader capable of motivating and influencing others to work to defined procedures and standards.
• Excellent personal presentation.
• Ability to function independently with a minimum of supervision.
• Excellent communication skills, the ability to communicate verbally and in writing.
• To be an enthusiastic team player with a flexible approach.

Responsibilities

• Managing the full guest experience from booking to post-stay, ensuring a great experience aligned with our values.
• Directly managing the Front Desk Team in delivering Front of House strategy and targets.
• Manage departmental costs, scheduling and resources to support performance.
• Establish opportunities for improving operations consistently.
• Address guests’ service needs in a professional, timely manner.
• Comply with quality assurance expectations and standards.
• Set an example for staff with presentation and attitude.

Skills

Leadership

Customer service

Communication

Teamwork

Job description

Edinburgh Marriott Hotel Holyrood is recruiting a Front Office Manager to lead the reception department in a busy, guest-focused environment in Edinburgh. You will coach and train the team to maintain the highest standards of service, and you will be the ambassador for excellence in guest experience.

The role reports to the General Manager and offers a clear path for progression within a growing hospitality group.