Guest Experience Lead — Gym Front Desk & Café

Nuffield Health Group; Manchester; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Group is looking for a Front of House Team Member in Manchester to greet members and visitors and support reception and café areas. You will bring confident, empathetic customer care and basic computer skills to the role.

You’ll need strong communication, flexibility, initiative, and the ability to work 32 hours per week on a part-time basis, with Lifeguard break coverage as needed.

Qualifications

• Strong customer-facing skills and empathy.
• Excellent communication in person and over the phone.
• Ability to use basic computer tools (Word, Excel).

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks

Skills

Customer service

Communication

Reception

Tools

Word

Excel

Job description

Nuffield Health Group is looking for a Front of House Team Member in Manchester to greet members and visitors and support reception and café areas. You will bring confident, empathetic customer care and basic computer skills to the role.

You’ll need strong communication, flexibility, initiative, and the ability to work 32 hours per week on a part-time basis, with Lifeguard break coverage as needed.