Guest Experience Host – Check-in & Concierge (5★)

Leonardo Hotels; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hotel chain in Milton Keynes is seeking a friendly Receptionist to be the first point of contact for guests. You will handle check-in and check-out processes while providing exceptional customer service. The ideal candidate will exhibit strong organisational skills, be dependable, and have a passion for creating memorable guest experiences. Join a vibrant team at this dynamic hotel and enjoy various employee perks including special room rates, recognition schemes, and ongoing training.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Passionate about making a difference and eager to bring new ideas.
• Dependable and a reassuring influence for guests.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Offer guidance and local recommendations for a great stay.
• Be courteous to guests and colleagues at all times.

Skills

Organisational skills

Communication skills

Customer service mindset

Job description

A hotel chain in Milton Keynes is seeking a friendly Receptionist to be the first point of contact for guests. You will handle check-in and check-out processes while providing exceptional customer service. The ideal candidate will exhibit strong organisational skills, be dependable, and have a passion for creating memorable guest experiences. Join a vibrant team at this dynamic hotel and enjoy various employee perks including special room rates, recognition schemes, and ongoing training.