Guest Experience Host

Merlin Entertainments Group; Birmingham; On-site; GBP 25,000 - 32,000; Part time

Job summary

Join the team at Cadbury World as a Guest Experience Host, where you'll manage queues, engage visitors, and create unforgettable memories in a fun environment. This part-time role offers flexible hours, ideal for students, with great perks like discounts and free attraction tickets.

Benefits

Monthly bonus based on guest satisfaction

25% discount in retail shops and restaurants

40% off LEGO online

Merlin Magic Pass for free tickets

Qualifications

• Experience in a fast-paced customer service environment.
• Confidence in interacting with guests and using a microphone.
• Proficient in English with good eyesight and hearing.

Responsibilities

• Manage attraction queues and engage with guests.
• Ensure all equipment is in good condition.
• Deliver extraordinary guest experiences.

Skills

Customer Service

Communication

Health and Safety Consciousness

Outgoing Personality

Job description

What you'll bring to the team

Calling all chocolate lovers!

Are you ready to join the team at Cadbury World and create chocolatey memories that’ll last a lifetime? We’re on the lookout for Guest Experience Team Members to join our Front of House Operations team!

As a Guest Experience Host, you'll be the face of our chocolatey wonderland. From managing attraction queues to chatting with guests over the microphone, you’ll make sure every visitor leaves with a sweet taste in their mouth (and a chocolate bar in hand, of course!). You'll keep everything running smoothly, taking care of our equipment and ensuring everything is in tip-top shape.

But that’s not all! You’ll be obsessed with making our guests’ experiences extraordinary. You'll treat each guest like royalty, making their visit feel as special as a chocolate fondue fountain. With a deep knowledge of our products, you’ll encourage guests to join in on activities, grab a photo, and even explore all our other exciting Merlin attractions!

We’re offering 5 hours minimum during term time and up to 25 hours during school holidays, perfect for those studying. Shifts are between 8:45am and 7pm and will include weekends, with the odd weekday.

Recruitment Process:

• Step 1: A fun pre-recorded video interview
• Step 2: In-person interviews
• Contract length (if successful): June until end of October

Qualifications & Experience

• Experience in a fast-paced customer service environment
• An outgoing personality and a passion for delivering a chocolatey awesome experience
• Health and safety conscious – we like to keep things fun AND safe!
• Confidence in talking to groups with a microphone (you’ll be the voice of Cadbury World!)
• Proficient in English with good eyesight and hearing (contact lenses, glasses, or hearing aids are welcome!)
• A sense of fun that’s as sweet as chocolate itself!

Benefits

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year

Ready to dive into the chocolatey fun? Apply now and join the world’s most exciting team!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.