Guest Experience & Food Service Lead

Manchester Central; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Manchester Central is seeking a Hospitality Manager to lead the daily operations of our venue, with a strong emphasis on food and drink service. You will mentor the team, train staff, and maintain high standards of guest experience.

The role requires proven hospitality management experience in a fast-paced setting, excellent communication skills, and the ability to multitask effectively while ensuring smooth opening and closing procedures. A customer‑centred approach is essential.

Qualifications

• Minimum 1 year hospitality management experience in a fast‑paced venue.
• Excellent interpersonal and communication skills at all levels.
• Proven ability to multitask and stay calm under pressure.

Responsibilities

• Oversee day-to-day running of the venue with a focus on food and drink service.
• Deliver exceptional guest experiences through team support and guest‑centred service.
• Lead and develop staff through training sessions and uphold service standards.
• Ensure safe opening and closing of the venue.
• Manage stock, ordering, and stock takes.
• Adhere to labour budgets and improve staff efficiency on shift.

Skills

People management

Interpersonal skills

Multitasking

Job description

Manchester Central is seeking a Hospitality Manager to lead the daily operations of our venue, with a strong emphasis on food and drink service. You will mentor the team, train staff, and maintain high standards of guest experience.

The role requires proven hospitality management experience in a fast-paced setting, excellent communication skills, and the ability to multitask effectively while ensuring smooth opening and closing procedures. A customer‑centred approach is essential.