Guest Experience Executive Part-time (20hrs) - W London

W Hotels; Greater London; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Meals – Tasty and Varied

Service Charge

Learning and Growing

Apprenticeships

Holiday – 28 days

Uniform Provided

Company PensionScheme

Take Care

Celebrate

BenefitHub

Events

Long Service Recognition

Global Marriott Hotel Discounts

Food & Beverage Discounts

Spa Discounts

Job summary

W London, part of Marriott International, is seeking a part-time guest services professional to elevate every stay in Soho. You will anticipate needs, greet guests, and deliver the signature W hospitality with precision and flair.

Based at 10 Wardour Street, you will curate experiences for VIPs, manage amenities, and ensure flawless rooming while coordinating with the Who's List and special events. The role offers vibrant evenings and a dynamic team in a luxury setting.

Qualifications

• Exceptional guest service and communication skills.
• Experience handling VIP guests and high-profile reservations.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Anticipate guest needs to deliver effortless, personalized stays.
• Meet and greet guests and identify opportunities for Wow moments.
• Coordinate amenities and celebrate milestones with precision.
• Ensure flawless rooming aligned to guest status and preferences.
• Maintain proactive guest radar communications and follow-ups.

Job description

Job Number 26111606

Job Category Rooms & Guest Services Operations

Location 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

How You Will Make a Difference

• Anticipate the Extraordinary Proactively identify guest needs and preferences to deliver a stay that feels effortless, intuitive, and unmistakably W.
• Who’s List Mastery Own and curate the Who’s List—capturing VIPs, Ambassadors, opportunity guests, and moments that matter.
• Amenity Curation & Scheduling Strategically plan, schedule, and manage amenities to create moments of delight that go beyond expectations.
• Meet & Greet Magic Meet and greet all Who’s, uncover golden nuggets, and recognize celebrations that deserve a little extra wow.
• Flawless Rooming Execution Ensure all met guests are accurately roomed to reflect status, preferences, and purpose of stay.
• Guest Radar Ownership Monitor, manage, and follow through on all Guest Radar communication—closing the loop every time, no exceptions.
• Celebrate Loudly, Deliver Perfectly Plan and execute unforgettable setups for celebrations, VIPs, and special moments—every detail intentional, every touch elevated.
• Ambassador & Opportunity Review Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement.
• Guest Likes, Perfected Capture, manage, and activate guest likes to personalize every stay with signature W flair.
• Insight-Driven Reporting Build comprehensive guest reports that track trends, preferences, and opportunities to elevate future experiences.
• VIP Point of Contact Serve as the dedicated point of contact for high-paying guests and VIPs—ensuring seamless communication and iconic service from pre-arrival to departure.

YOUR EFFORTS, OUR APPRECIATION

• Meals- Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge -Paid each month!
• Learning and Growing -Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships -Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday- 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform Provided -Dry cleaning included.
• Company PensionScheme –Save for your future.
• Take Care -Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate- Awards and Recognition Celebrations
• BenefitHub- Access to further discounts for shopping, cinema tickets, technology and more!
• Events -Monthly Calendar of Associate Focused & Fun Events
• Long Service Recognition -Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts –Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts- 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts– 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.