Housekeeping Attendant

Courtyard by Marriott London City Airport; Greater London; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Hourly pay £13.91

Worldwide Marriott discounts

33 days holiday

Employee well-being

Discounts & rewards portal

Meals on shift

Referral bonus

Career progression

Job summary

Courtyard by Marriott London City Airport is recruiting a Housekeeping Attendant to maintain the highest cleanliness standards throughout the hotel. Reporting to the Head Housekeeper, you will ensure guests receive an excellent experience and contribute to a welcoming environment.

We offer £13.91 per hour, 28 days holiday incl. bank holidays (increasing with service), employee discounts, and wellbeing support. Applicants must have the right to work in the UK.

Qualifications

• Strong customer service and guest-facing skills.
• Able to work to high cleanliness standards.
• Able to work as part of a team and follow procedures.

Responsibilities

• Welcoming and addressing guests’ service needs; anticipates requests.
• Ensure guest rooms and public areas are clean and well-presented.
• Deliver high levels of customer satisfaction in line with standards.

Skills

Customer service

Attention to detail

Team player

Guest experience

Job description

Courtyard by Marriott London City Airport

Salary: £13.91 per hour
Job Type: Flexible
Hours: Flexible
Town: London

A landmark property is indeed part of London City Airport's £500 million redevelopment programme, the new 184-room Courtyard by Marriott is managed by Axiom Hospitality. Strategically located just a 9-minute walk from the airport terminals and the DLR, the hotel is also perfectly positioned near Excel London, with easy access to Canary Wharf, The O2 Arena, and London's key transport links. This seven-storey hotel offers a dynamic, full-service experience. Guests enjoy an on-site restaurant and bar, a well-equipped gym, a business centre, and three professional meeting rooms designed to accommodate up to 50 delegates. The hotel stands as a stylish and highly functional alternative departure lounge for business and leisure travellers.

We are currently recruiting for Housekeeping Attendant to join our Truly Talented team.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.

What we offer

• £13.91 per hour
• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service.

Responsibilities of the Housekeeping Attendant will include but are not limited to:

• Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs;
• You will make sure that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences;
• You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Highly self-motivated, confident, decisive and able to work with limited supervision;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A team player able to work to defined procedures and standards;
• Results-focused with a desire to succeed.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Courtyard by Marriott London City Airport.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.