Guest Experience Executive

Hilton Worldwide, Inc.; London; On-site; Full time

Job summary

Join the London Hilton on Park Lane as a Guest Experience Executive, where you will deliver exceptional service to VIP guests in a luxurious environment. Be part of a dedicated Front Office team, enhancing guest experiences and ensuring satisfaction. With competitive pay and numerous benefits, this role is perfect for those passionate about hospitality and customer service.

Benefits

28 days paid holiday increasing with service

Exclusive perks via our online discount portal

Leadership and development programmes through Hilton University

Career advancement opportunities

Team Member discounts on hotel stays for you, family, and friends

Wellbeing programmes

Reward programmes, incentives, and recognition

50% off in Hilton restaurants and bars

Uniforms provided and laundered free of charge

Free meals during shifts

Qualifications

• Ambitious hotelier with a passion for customer service.
• Excellent communication and complaint handling skills.

Responsibilities

• Delivering VIP experiences and acting as a main point of contact for VIP guests.
• Collaborating with hotel departments to exceed guest expectations.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Description - Guest Experience Executive (HOT0BMC8)

Job Number: HOT0BMC8

Work Location

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

Welcome to a World of Opportunities

At the world's #2 best workplace, awarded by Great Place to Work & Fortune, a new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, this hotel was the first Hilton in the UK and is renowned for its five-star luxury. It features 453 guest rooms, including 56 suites and a Presidential Suite.

In 2023, the hotel celebrated its 60th anniversary, with refurbishments of executive rooms and suites, and a re-developed lobby with new restaurant and bar.

Hourly Rate

£14.61

Benefits

• 28 days paid holiday increasing with service
• Exclusive perks via our online discount portal
• Leadership and development programmes through Hilton University
• Career advancement opportunities
• Team Member discounts on hotel stays for you, family, and friends
• Wellbeing programmes
• Reward programmes, incentives, and recognition
• 50% off in Hilton restaurants and bars (subject to outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered free of charge
• Recognised as a ‘Great Place to Work’
• Free meals during shifts

You will be part of the Front Office team, working in the Executive Lounge areas.

Your role involves delivering VIP experiences, acting as a main point of contact for VIP guests, and collaborating with hotel departments to exceed guest expectations.

Are you an ambitious hotelier with a passion for customer service, excellent communication, complaint handling, and problem-solving skills? If yes, this is the role for you!

Eligibility

• Applicants must have the right to live and work in the UK, in accordance with the Immigration Act 1996.
• Documentation is required at interview; EU nationals must provide a share code to verify EU Settled/Pre-Settled status.

Every Job Makes the Stay. At Hilton, it matters where you stay, but the stay is only part of the story. We recognize the importance of every team member in creating unforgettable guest experiences.

Job Area

Guest Services, Operations, and Front Office