Guest Experience Executive

Hilton Worldwide, Inc.; Croydon; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join the Front Office team at Hilton, where you will deliver exceptional service to VIP guests in the Executive Lounge. With a focus on making every stay memorable, you will liaise with departments to exceed expectations. This role offers a competitive hourly rate and numerous benefits, including career development opportunities and team member discounts.

Benefits

28 days paid holiday increasing with service

Exclusive perks through our online discount portal

Access to leadership and development programmes

Exceptional career opportunities

Industry-leading team member discounts

Wellbeing programmes

Reward programmes and recognition

50% off in Hilton restaurants and bars

Uniforms provided and laundered free of charge

Free meals on shift

Qualifications

• Ambitious hotelier with a passion for exceptional customer service.
• Excellent communication, complaint handling, and problem-solving skills.

Responsibilities

• Delivering a VIP experience to every guest.
• Acting as a main point of contact for VIP guests.

Skills

Customer Service

Communication

Problem Solving

Job description

WELCOME TO A WORLD OF OPPORTUNITIES

AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 marked the hotel’s 60^th anniversary, which saw the refurbishment of Executive rooms and suites, as well as a re-development of the lobby level, including a brand new restaurant and bar.

Hourly rate of £14.61

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional career opportunities
• Industry-leading team member discounts on hotel stays for you, your family, and friends
• Wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives, and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered free of charge
• Recognition as a ‘Great Place to Work’
• Free meals on shift

You will join the Front Office team, in the Executive Lounge areas of the hotel.

You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay memorable. You will act as a main point of contact for VIP guests, liaising with all departments throughout the hotel to exceed expectations.

Are you an ambitious hotelier with a passion for exceptional customer service, excellent communication, complaint handling, and problem-solving skills? Then this is the job for you!

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK.
• Documentation is required at interview stage (EU Nationals must provide a share code to verify EU Settled/Pre-Settled status).

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one side of the story. We recognize that behind every unforgettable guest experience is an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

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