Guest Experience & Events Host – Hotel

Greene King; Oklahoma; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

33% discount on food and drink

50% discount at Greene King Inns

Employee Assistance Program

Refer a friend bonus

Wagestream for early wage access

Retail discounts up to 30%

Job summary

Greene King in Lincoln is seeking a Hotel & Events team member who will play a vital role in creating unforgettable moments for guests. The ideal candidate will warmly greet customers, ensure their stay is enjoyable, set up and run events, and assist in addressing inquiries and complaints. We're looking for someone who is eager to learn, detail-oriented, and passionate about excellent service. Enjoy perks like discounts on food and training opportunities as you grow your career.

Qualifications

• Willingness to learn and expand your skills.
• A passion for giving great service and making sure every customer receives a warm welcome.
• Have a great eye for detail, making sure every pint is poured to perfection.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Setting up for Meeting & Events.
• Running / working Meeting & Events.

Skills

Customer service

Attention to detail

Teamwork

Problem-solving

Adaptability

Job description

As a Hotel & Events team member, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or being part of someone's special day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow-roast our meats for 14-hours, freshly prepare our veg, create fluffy, handmade Yorkies, ruffle-up our perfectly crispy roast potatoes, and bake and hand-decorate our giant cakes in our kitchen every day.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Hotel & Events team member, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Setting up for Meeting &Events.
• Running / working Meeting & Events.
• Liaising with the team with regards to guest requirement to ensure smooth running of the day.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.