Guest Experience Coordinator

6115 Warner Bros. Studios Leavesden Limited; Abbots Langley; On-site; GBP 21,000 - 31,000; Full time

Job summary

Skydance’s Contact Centre at Warner Bros. Studio Tour London delivers world‑class visitor engagement across tours and retail, from first contact to last.

As Customer Services Coordinator you will join a high‑performing team, handling feedback and enquiries for Retail and the Studio Tour, both in-store and online. You will champion the visitor journey with outstanding service, support content accuracy, and contribute to broader customer service initiatives while coordinating returns and

Qualifications

• 2+ years in customer services or equivalent, ideally in leisure / tourism / attractions.
• IT skills with Microsoft Office and CRM software.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Champion the visitor journey through excellent, on-brand customer service across all contact points.
• Maintain accurate online content and support stakeholder communications.
• Process returns and exchanges across e-commerce and in-store channels.

Skills

Strong attention to detail

Verbal communication

Written communication

Customer service experience

Tools

Microsoft Office

CRM software

Job description

Skydance’s Contact Centre at Warner Bros. Studio Tour London delivers world‑class visitor engagement across tours and retail, from first contact to last.

As Customer Services Coordinator you will join a high‑performing team, handling feedback and enquiries for Retail and the Studio Tour, both in-store and online. You will champion the visitor journey with outstanding service, support content accuracy, and contribute to broader customer service initiatives while coordinating returns and