Guest Experience Concierge – Spa & Hotel Perks

Hiddenwell; Moreton-in-Marsh; A distancia; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Spa day on work anniversaries

Employee assistance program

Discounts on stays and spa days

Pension scheme

Free parking

Refer-a-Friend scheme

Induction and training program

Perkbox discounts

Online doctor support

Descripción de la vacante

Hiddenwell is seeking a Guest Experience Specialist to be the friendly voice behind guest communications. You will handle bookings, treatment schedules, dining arrangements and gift vouchers, working with internal teams to reflect our high standards and values.

The role focuses on delivering exceptional service across phone, email, and live chat, handling inquiries and maintaining accurate guest information, while supporting staff bookings and achieving daily targets in a 40-hour week at our

Formación

• Excellent communicator with a warm and professional manner.
• Experience in a customer service or reservations environment (hospitality a plus).
• Excellent organisational skills and attention to detail.
• Ability to multitask and stay calm under pressure.
• Proactive, problem-solving mindset with a team-first attitude.
• Passion for delivering great guest experiences.

Responsabilidades

• Delivering exceptional service through phone, email, and live chat communications.
• Managing guest queries regarding bookings, spa treatments, dining, and more.
• Ensuring all guest information is accurate, complete, and up to date.
• Processing online and third-party bookings with precision.
• Logging and escalating guest complaints appropriately and professionally.
• Maintaining high service standards while meeting daily and monthly performance targets.
• Supporting internal bookings for staff, contractors, and issue resolutions.
• Collaborating with colleagues across the Guest Experience and Central Reservations teams.

Descripción del empleo

Hiddenwell is seeking a Guest Experience Specialist to be the friendly voice behind guest communications. You will handle bookings, treatment schedules, dining arrangements and gift vouchers, working with internal teams to reflect our high standards and values.

The role focuses on delivering exceptional service across phone, email, and live chat, handling inquiries and maintaining accurate guest information, while supporting staff bookings and achieving daily targets in a 40-hour week at our