Guest Experience Concierge – Luxury Hotel

Crimson Hotels Group; Hounslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health & Wellbeing Cash Plan

Go Hilton - Discount program for you,

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career >...

Job summary

Crimson Hotels Group is seeking an experienced Receptionist for a luxury hotel in central London. The role focuses on listening to guests, anticipating needs and achieving 100% guest satisfaction through smooth check-in and check-out, and handling requests during the stay.

The successful candidate will have prior customer-facing experience, strong communication skills, and a professional appearance. You will be able to multitask, work calmly under pressure, and contribute to a welcoming

Qualifications

• Previous experience in a customer-focused industry
• Excellent presentation and grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multitask and work in a hospitality environment
• Ability to work in a team or independently

Responsibilities

• Handle check-in and check-out for guests
• Assist guests with requests during their stay
• Deliver exceptional customer service and guest satisfaction

Skills

Customer service

Communication skills

IT proficiency

Teamwork

Job description

Crimson Hotels Group is seeking an experienced Receptionist for a luxury hotel in central London. The role focuses on listening to guests, anticipating needs and achieving 100% guest satisfaction through smooth check-in and check-out, and handling requests during the stay.

The successful candidate will have prior customer-facing experience, strong communication skills, and a professional appearance. You will be able to multitask, work calmly under pressure, and contribute to a welcoming