Guest Experience Concierge | Award-Winning Hotel

Bovey Castle, Devon; Highweek; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Generous leave

Monthly tips

Discounts & perks

Wellbeing center

Health plans

Sustainable commuting

Exclusive perks

Employee recognition

Job summary

Bovey Castle, part of the Eden Hotel Collection, is seeking a Receptionist to welcome guests, assist with check-in/check-out, and coordinate with departments to ensure a memorable stay. You’ll shape first impressions through warm service and accurate room handling.

Ideal candidates bring genuine hospitality, sharp attention to detail, and fluency in English. The role rewards a fast-paced, friendly environment with opportunities for development within Eden’s award-winning group.

Qualifications

• Genuine, warm approach and standout people skills.
• Strong attention to detail and IT savvy to ensure accuracy in room allocations, billing, etc.
• Good written and spoken English communication skills.
• Ability to work in a fast-paced environment with a can-do attitude and enjoy busy periods.

Responsibilities

• Welcome guests warmly and manage check-in/check-out interactions.
• Answer incoming calls and assist with guest requests.
• Allocate rooms and prepare guest bills with accuracy.
• Collaborate with other departments to enhance the guest experience.

Skills

Customer service

IT literacy

English communication

Interpersonal skills

Attention to detail

Job description

Bovey Castle, part of the Eden Hotel Collection, is seeking a Receptionist to welcome guests, assist with check-in/check-out, and coordinate with departments to ensure a memorable stay. You’ll shape first impressions through warm service and accurate room handling.

Ideal candidates bring genuine hospitality, sharp attention to detail, and fluency in English. The role rewards a fast-paced, friendly environment with opportunities for development within Eden’s award-winning group.