Guest Experience Concierge

Host & Hostess; City of Westminster; On-site; GBP 23,000 - 29,000; Full time

Job summary

Host & Hostess in Westminster, London, is seeking a personable Front of House host/hostess to welcome guests, manage reservations, and assist with inquiries. You will collaborate with servers and management to ensure a smooth dining experience in a fast-paced environment.

The role requires strong communication, multitasking, and a positive team-oriented attitude, contributing to a high-standard guest experience in a busy restaurant setting.

Qualifications

• Greet and welcome guests with a warm and friendly attitude.
• Manage reservations and optimize seating arrangements.
• Answer phone calls, take reservations, and assist with guest inquiries.
• Maintain a clean and organized front-of-house area.
• Handle guest feedback and ensure a positive dining experience.
• Collaborate with servers, managers, and kitchen staff to ensure smooth operations.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude.
• Manage reservations and optimize seating arrangements.
• Answer phone calls, take reservations, and assist with guest inquiries.
• Maintain a clean and organized front-of-house area.
• Handle guest feedback and ensure a positive dining experience.
• Collaborate with servers, managers, and kitchen staff to ensure smooth operations.
• Excellent communication and interpersonal skills.

Skills

Excellent communication

Interpersonal skills

Team player

Fast-paced environment

Customer service experience

Job description

Host & Hostess in Westminster, London, is seeking a personable Front of House host/hostess to welcome guests, manage reservations, and assist with inquiries. You will collaborate with servers and management to ensure a smooth dining experience in a fast-paced environment.

The role requires strong communication, multitasking, and a positive team-oriented attitude, contributing to a high-standard guest experience in a busy restaurant setting.