Guest Experience Champion: Friendly Frontline Care

McDonald's United Kingdom; Sarn; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s United Kingdom is seeking a Customer Care role where you’ll be at the heart of delivering a great hospitality experience. You’ll help maintain cleanliness, greet guests with a smile, and handle queries to ensure every visit is positive.

No prior experience is required as full training will be provided, and you’ll work across shifts including early mornings, afternoons and evenings in a welcoming, inclusive environment.

Qualifications

• No experience is required as full training will be provided.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers to make visits memorable.
• Navigate and engage with customers to create opportunities and resolve issues.
• Go the extra mile to make people feel welcomed.
• Create a warm, welcoming atmosphere for restaurant events.
• Follow training and company guidelines in daily tasks.
• Adhere to safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member to foster a positive environment.

Skills

Positivity

Hospitality

Teamwork

Communication

Customer service

Job description

McDonald’s United Kingdom is seeking a Customer Care role where you’ll be at the heart of delivering a great hospitality experience. You’ll help maintain cleanliness, greet guests with a smile, and handle queries to ensure every visit is positive.

No prior experience is required as full training will be provided, and you’ll work across shifts including early mornings, afternoons and evenings in a welcoming, inclusive environment.