Guest Experience Associate - Part-Time, Evenings & Weekends

Premier-Inn; Manchester; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training and support from day one

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema

Job summary

Premier Inn in Manchester Trafford Centre West is seeking a Ground Floor Team Member to welcome guests, assist with check-in and serve meals. You’ll help guests with questions and ensure a smooth stay across reception, restaurant and public areas.

Shifts include evenings and weekends; the role offers a friendly, fast-paced environment with training from day one and opportunities to grow within Premier Inn.

Qualifications

• Friendly and approachable demeanor for guest-facing roles.
• Strong customer-service mindset and willingness to help.
• Ability to remain calm and professional during busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Help keep the reception, restaurant and public areas looking their best.
• Support teammates across the hotel when things get busy.
• Make sure every guest feels looked after from arrival to departure.

Skills

Friendly

Customer-focused

Calm under pressure

Job description

Premier Inn in Manchester Trafford Centre West is seeking a Ground Floor Team Member to welcome guests, assist with check-in and serve meals. You’ll help guests with questions and ensure a smooth stay across reception, restaurant and public areas.

Shifts include evenings and weekends; the role offers a friendly, fast-paced environment with training from day one and opportunities to grow within Premier Inn.