Guest Experience Associate – Gaming & Slots

MERKUR Casino UK; Gillingham; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Career progression opportunities

Contributory Pension Scheme

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member for the Gillingham venue. The role involves delivering first-class customer service, maintaining a clean gaming environment, and supporting promotions while following brand guidelines.

A friendly, proactive attitude and the ability to work on a rota that includes weekends and bank holidays are essential. We offer 28 days holiday, a quarterly bonus scheme, and a clear career progression path within a market-leading group.

Qualifications

• Experience delivering excellent customer service in retail, hospitality or gambling environments.
• Strong communication and people skills with a friendly, welcoming manner.
• Willingness to learn and develop within the role.
• Flexible and dedicated, able to work weekends and bank holidays.
• Attention to detail and adherence to policies and procedures.

Responsibilities

• Maintain high venue housekeeping standards, cleaning gaming equipment and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior and note any suspicious or disruptive activity.
• Support administration tasks to achieve 100% accuracy when required.
• Help promotions run smoothly and ensure customer service aligns with standards.

Skills

Communication skills

Customer service

Teamwork

Flexible

Attention to detail

Job description

MERKUR Casino UK is seeking a Team Member for the Gillingham venue. The role involves delivering first-class customer service, maintaining a clean gaming environment, and supporting promotions while following brand guidelines.

A friendly, proactive attitude and the ability to work on a rota that includes weekends and bank holidays are essential. We offer 28 days holiday, a quarterly bonus scheme, and a clear career progression path within a market-leading group.