Guest Experience Associate

WSH Group; Chester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

28 Days holiday including bank half-h

Birthday off

3 volunteering days

3 days grandparent leave

24 week’s enhanced maternity leave

Secondary carerleave

Wedding/commitment day leave

Free meals on shift

Bespoke training and development opps

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is hiring a General Assistant at Airbus Broughton, Chester, to deliver warm, professional service and help create memorable guest experiences. You will work 37.5 hours per week, 11am-7pm, contributes to a collaborative team, adheres to health and safety standards, and maintains kitchen and dining cleanliness.

We value hospitality passion and commitment to excellent guest service. Benefits include training, career development, and growth opportunities within a supportive, inclusive

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Skills

Passion for food or customer service

Teamwork

Collaborative environment

Adaptability

Customer service

Job description

BaxterStorey is hiring a General Assistant at Airbus Broughton, Chester, to deliver warm, professional service and help create memorable guest experiences. You will work 37.5 hours per week, 11am-7pm, contributes to a collaborative team, adheres to health and safety standards, and maintains kitchen and dining cleanliness.

We value hospitality passion and commitment to excellent guest service. Benefits include training, career development, and growth opportunities within a supportive, inclusive