Guest Experience Agent – Silverstone Circuit

Hilton Worldwide, Inc.; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality brand is seeking a Guest Service Agent at Hilton Garden Inn Silverstone, offering a competitive hourly rate and incentives. This role involves providing excellent reception services, handling guest queries, and ensuring a positive customer experience from check-in to check-out. Successful candidates will demonstrate strong communication skills, a positive attitude, and a commitment to customer service. The position provides opportunities for career growth within a dynamic team environment.

Benefits

Hourly Rate of £12.27 plus incentives

Uniform provided

Free meals when on duty

Career growth opportunities

Team Member Travel Program

Holiday: 28 days including bank holidays

Free Gym membership

Qualifications

• Previous experience in a customer-focused industry.
• Calm, efficient, and organized with great attention to detail.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide reception services for guests during check-in and check-out.
• Achieve positive outcomes from guest queries.
• Demonstrate a high level of customer service.

Skills

Customer service focus

Positive attitude

Good communication skills

Attention to detail

Multi-tasking

Tools

Property management systems

Credit card processing systems

Job description

A leading hospitality brand is seeking a Guest Service Agent at Hilton Garden Inn Silverstone, offering a competitive hourly rate and incentives. This role involves providing excellent reception services, handling guest queries, and ensuring a positive customer experience from check-in to check-out. Successful candidates will demonstrate strong communication skills, a positive attitude, and a commitment to customer service. The position provides opportunities for career growth within a dynamic team environment.