Guest Communication Executive

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein renommiertes Hotel in London sucht einen engagierten Guest Communication Executive, der das Herzstück der Gästekommunikation bildet. In dieser Rolle sind Sie die erste Anlaufstelle für alle Kommunikationsbedürfnisse und sorgen dafür, dass die Gäste unvergessliche Erlebnisse haben. Mit einem Fokus auf exzellenten Kundenservice und einer Leidenschaft für die Luxus-Hotellerie tragen Sie dazu bei, die hohen Standards des Hauses zu wahren. Diese spannende Gelegenheit bietet Ihnen die Möglichkeit, in einem hochkarätigen Team zu arbeiten und Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln.

Benefits

Marktführende Vergütung

Servicegebühren

Attraktive Vorteile

Erfahrungsbasiertes Team

Qualifications

• Erfahrung im Kundenservice in einer ähnlichen Umgebung.
• Hohe Kompetenz in Hotelsoftware und Microsoft Office.

Responsibilities

• Entgegennahme aller Anrufe und Bearbeitung von Anfragen.
• Verwaltung des E-Mail-Postfachs und Beantwortung von Gästen.

Skills

Kundenservice-Techniken

Reservierungssysteme

Microsoft Office

Hotelsoftware-Anwendungen

Kommunikationsfähigkeiten

Tools

Hotelmanagementsysteme

F&B-Systeme

Job description

The Peninsula London is pleased to announce that we are seeking aGuest Communication Executivethat will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over day or night.
• Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
• Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
• Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Support and execute the night time reporting requirements of the department (end of day, daily log...)
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

General Requirements

• Experience with customer service techniques and reservation within a similar work environment
• High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.

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