Guest Communication Executive

The Peninsula London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein hochmodernes Hotel in London sucht einen Guest Communication Executive, der die zentrale Anlaufstelle für alle Kommunikationsbedürfnisse der Gäste ist. Diese spannende Rolle erfordert außergewöhnliche Kundenservicefähigkeiten und die Fähigkeit, unter Druck zu arbeiten. In einem dynamischen Umfeld sind Sie verantwortlich für die Bearbeitung von Telefonanrufen, E-Mails und Gästefeedback, um unvergessliche Erlebnisse zu schaffen. Wenn Sie eine Leidenschaft für hochwertigen Hotelservice haben und Teil eines preisgekrönten Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Marktführende Vergütung

Servicegebühr

Attraktive Vorteile

Erfahrung in einem preisgekrönten Team

Qualifications

• Erfahrung im Kundenservice in einem ähnlichen Arbeitsumfeld.
• Hohe Kompetenz in relevanten Computeranwendungen.

Responsibilities

• Verwaltung aller Telefonanrufe und Anfragen mit effizientem Service.
• Bearbeitung von Gästefeedback und Sicherstellung eines hohen Serviceniveaus.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Flexibilität

Education

Erfahrung im Kundenservice

Tools

Microsoft Office

Hotelmanagement-Systeme

Job description

The Peninsula London is pleased to announce that we are seeking a Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over day or night.
• Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
• Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
• Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
• Support and execute the night time reporting requirements of the department (end of day, daily log...)
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

General Requirements

• Experience with customer service techniques and reservation within a similar work environment
• High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.