Guest-Centric M&E Assistant — Hospitality Support & Growth

Leonardo Royal Hotel Southampton Grand Harbour; Southampton; Presencial; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Special room rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Career progression

Resumo da oferta

Leonardo Royal Hotel Southampton Grand Harbour in Southampton is seeking an M&E Assistant to deliver exceptional guest care and support maintenance operations across the hotel. You will work with colleagues to ensure rooms and public areas meet cleanliness and readiness standards for guest arrivals.

You will be proactive, adaptable, and a confident communicator, embracing the hotel’s guest care culture and training opportunities to develop your career in hospitality.

Qualificações

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• Confident communicator willing to make suggestions for improvements and open to feedback.

Responsabilidades

• Offer exceptional guest care at all times.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival.
• Service, refresh and clear rooms as required.
• Meet and greet clients in the absence of a Supervisor or Manager.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Conhecimentos

Guest care

Communication

Teamwork

Proactive

Adaptability

Feedback

Descrição da oferta de emprego

Leonardo Royal Hotel Southampton Grand Harbour in Southampton is seeking an M&E Assistant to deliver exceptional guest care and support maintenance operations across the hotel. You will work with colleagues to ensure rooms and public areas meet cleanliness and readiness standards for guest arrivals.

You will be proactive, adaptable, and a confident communicator, embracing the hotel’s guest care culture and training opportunities to develop your career in hospitality.