Guest Care Host – Luxury Hotel Reception

Leonardo Hotel Management (UK) Limited; City of Edinburgh; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Special rates on hotel rooms

Vouchers for high street shops

Talent referral scheme

Wellbeing calendar

Ongoing training programs

Job summary

NYX Hotels is seeking a Receptionist (Part Time or Full Time) who thrives on delivering memorable guest experiences in a busy city hotel. You will be the first point of contact for guests, handling check-in and check-out with care, and answering inquiries in a professional manner.

You will collaborate with other departments to elevate the overall guest experience, manage guest complaints calmly, and maintain expert knowledge of hotel products and outlets.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.

Responsibilities

• Greet guests and manage check-in/check-out with dedication to service quality.
• Answer phone inquiries professionally and action requests.
• Collaborate with colleagues to elevate the guest experience.
• Handle guest complaints calmly and escalate to Duty Manager when needed.
• Upsell room upgrades, breakfasts, and seasonal offers within targets.

Skills

Guest care

Customer service

Communication

Team player

Job description

NYX Hotels is seeking a Receptionist (Part Time or Full Time) who thrives on delivering memorable guest experiences in a busy city hotel. You will be the first point of contact for guests, handling check-in and check-out with care, and answering inquiries in a professional manner.

You will collaborate with other departments to elevate the overall guest experience, manage guest complaints calmly, and maintain expert knowledge of hotel products and outlets.