Guest Arrival Concierge & Luggage Porter

Soho House & Co.; Frome; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Staff Discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Up to 50% Staff Discount on Cowshed &/

Soho Home

2 days paid charity support per year

Free Counselling Sessions

Training & development programs

Monthly team events

Job summary

Soho House & Co. is seeking a Driver/Luggage Porter in the United Kingdom. This hands-on, guest-facing role supports Front of House and Accommodation by handling luggage, assisting with guest requests, and ensuring smooth arrivals and departures, reflecting the Soho House ethos.

The role requires a friendly, proactive approach, with a focus on welcoming guests from the moment they arrive and maintaining high service standards across shifts.

Qualifications

• A full, valid UK driving licence is essential.
• Previous porter/hospitality or guest-facing experience is advantageous.

Responsibilities

• Welcome guests and assist with luggage on arrival and departure.
• Escort guests to rooms and provide a warm introduction to the House.
• Support Front of House with guest requests and general assistance.
• Maintain cleanliness and organisation of luggage/vehicle storage areas.
• Assist with deliveries, room moves, and internal requests as needed.
• Conduct regular checks of public areas and report issues or hazards.
• Support other departments during busy periods to ensure smooth operations.
• Always reflect Soho House standards, values, and service style.

Skills

Driving licence

Hospitality experience

Job description

Soho House & Co. is seeking a Driver/Luggage Porter in the United Kingdom. This hands-on, guest-facing role supports Front of House and Accommodation by handling luggage, assisting with guest requests, and ensuring smooth arrivals and departures, reflecting the Soho House ethos.

The role requires a friendly, proactive approach, with a focus on welcoming guests from the moment they arrive and maintaining high service standards across shifts.