Guardian ICCS Platform Product Owner

TN United Kingdom; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Platform Product Owner to lead a talented engineering team in enhancing a critical emergency call platform. This role involves driving product innovation, defining requirements, and ensuring quality in a high-stakes environment. With a focus on collaboration and strategic prioritization, the PPO will shape the product's future and enhance user experience through cutting-edge features like AI-assisted functionalities. If you have a blend of technical expertise and product leadership skills, this is an exciting opportunity to make a significant impact in a mission-critical field.

Qualifications

• Experience in product ownership with a focus on technical and business aspects.
• Proven ability to communicate complex topics to diverse audiences.

Responsibilities

• Lead a team to enhance the emergency call-taking platform.
• Collaborate with stakeholders to define and prioritize product requirements.

Skills

Product Leadership

Technical Communication

Collaboration

User Story Documentation

Stakeholder Engagement

Education

Bachelor's Degree in a relevant field

Job description

The role of the Platform Product Owner (PPO) is to lead a team of engineers in maintaining and enhancing the core emergency call-taking and dispatch platform. Collaborating with colleagues across Product, Engineering, Deployment, and Hosting, the PPO is the key driver of innovation throughout the product, by exploring and developing new functionality for mission-critical features, whilst also ensuring the product's reliability, security, and effectiveness in highly secure and critical availability environments.

Operating with a high degree of autonomy, the PPO will require a balance of business acumen, technical skill and product leadership to assist in shaping our future roadmap as we expand into international markets, whilst also contributing to our current goals of reducing call wait times in Police Contact Centers through functionality such as live-streaming video, AI-assisted transcription and summarisation, and AI-enhanced Audio.

Basic Requirements

• Collaboration and Strategy: The Platform Product Owner works closely with a diverse team of stakeholders, including engineers, designers, business analysts, hosting and delivery teams, to identify challenges and strategically prioritize solutions for our long-term roadmap.
• Defining Requirements: Accurate documentation and timely updates of user stories and technical tasks are essential in an autonomous, transparent, and asynchronous team environment.
• Communication and Demonstrations: The PPO must communicate complex technical topics effectively to both technical and non-technical audiences, including senior executives and engineers, using prototypes, visual designs, and technical diagrams.
• Overseeing Development and Testing: The PPO will collaborate with engineers and QA teams to plan, develop, and ensure the quality of prototypes and production functionality, overseeing the testing process to deliver defect-free solutions.
• Staying Informed: Continuously monitor performance, gather user feedback, and stay updated on industry trends to identify opportunities for improvement.

This role is primarily remote with occasional travel to UK offices and sites.