GSOC Analyst

Crisis24; Greater London; On-site; GBP 42,000 - 58,000; Full time

Job summary

Crisis24 is seeking a GSOC Analyst in London to monitor CCTV feeds, process security alerts, and escalate incidents as part of a global security operations team.

The role requires strong analytical thinking, clear communication, and the ability to work a shift-based schedule, including nights and weekends.

Qualifications

• Must communicate clearly and professionally with a global audience.
• Ability to assess information quickly and elevate incidents under pressure.
• Willingness to sign an NDA and maintain confidentiality.

Responsibilities

• Monitor CCTV feeds, access control alerts, alarms, and other security systems to identify and escalate incidents.
• Review security alerts such as doors forced, doors held, suspicious activity, or other incidents.
• Conduct proactive monitoring of client sites, offices, and locations of concern.
• Monitor global events, security incidents, travel disruption, civil unrest, severe weather, and other developments.
• Assess incident notifications and gather relevant information from internal systems, open-source sources, and security tools.
• Escalate emergency and non-emergency incidents to client security teams and Crisis24 stakeholders.
• Support travel risk monitoring and escalation for business travellers and employees in areas of concern.
• Respond to inbound communications from employees, security personnel, and internal stakeholders.
• Write clear and accurate incident reports, security updates, and situational awareness communications.
• Maintain accurate logs, reports, files, and other operational documentation.
• Work closely with onsite, offsite, internal, and external security teams.
• Contribute to procedures and processes that support GSOC operations and risk management.

Skills

Attention to detail

Clear communication

Decision making under pressure

Team collaboration

Shift work ability

Tools

Microsoft Office

Microsoft Teams

SharePoint

Outlook

Google Workspace

Job description

GSOC Analyst – London City

Summary

The GSOC Analyst must be detail-oriented, professional, and able to communicate clearly when responding to security events and operational incidents. The role requires strong analytical thinking, sound judgement, and a team-first mentality. Daily responsibilities will focus on proactive CCTV monitoring, review of access control alerts, incident escalation, global event monitoring, travel risk monitoring, and internal and external communications. The GSOC Analyst will monitor a variety of security systems, intelligence tools, and communication channels to identify, assess, and elevate incidents that may impact client personnel, offices, travellers, or operations. The successful candidate must be able to assess information quickly, remain calm under pressure, and produce clear, accurate communications for a global audience.

Essential Functions

• Monitor CCTV feeds, access control alerts, alarms, and other security systems to identify and scale incidents.
• Review security alerts such as doors forced, doors held, suspicious activity, or other incidents requiring verification.
• Conduct proactive monitoring of client sites, offices, and locations of concern.
• Monitor global events, security incidents, travel disruption, civil unrest, severe weather, and other developments that may impact client personnel or operations.
• Assess incident notifications and gather relevant information from internal systems, open-source sources, and security tools.
• Escalate emergency and non-emergency incidents to the appropriate client security teams and Crisis24 stakeholders.
• Support travel risk monitoring and escalation for business travellers and employees in areas of concern.
• Respond to inbound communications from employees, security personnel, and internal stakeholders in a professional and customer-focused manner.
• Write clear and accurate incident reports, security updates, and situational awareness communications.
• Maintain accurate logs, reports, files, and other operational documentation.
• Work closely with onsite, offsite, internal, and external security teams.
• Contribute to procedures and processes that support consistent GSOC operations and effective risk management.

*This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.

Required and Preferred Experience and Qualifications

• Previous experience in a GSOC, SOC, corporate security, control room, intelligence, military, law enforcement, emergency operations, or critical incident management environment is preferred.
• Experience with CCTV monitoring, access control systems, alarm monitoring, incident management platforms, travel risk tools, or open-source monitoring tools is desirable.
• Must hold, or be able to obtain before deployment, a valid SIA Public Space Surveillance / CCTV licence due to the role’s CCTV monitoring and security escalation responsibilities.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with a global audience.
• Ability to assess information quickly, make sound decisions, and elevate incidents appropriately under pressure.
• Must be a competent user of Microsoft Office, Microsoft Teams, SharePoint, Outlook, Google Workspace, and similar technology platforms.
• Must be willing to sign an NDA and maintain strict confidentiality when handling sensitive client, employee, and security information.
• Strong attention to detail, organisational skills, and ability to manage multiple tasks or incidents concurrently.
• Professional and composed when dealing with executives, clients, internal teams, external partners, authorities, and members of the public.
• Ability to work a shift-based rota, including days, nights, weekends, public holidays, and training events outside normal working hours when required.

Work Environment & Physical / Mental Demands

With or without reasonable accommodation, this role requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the role includes:

• Must undergo and meet company standards for background and reference checks.
• Exposure to sensitive and confidential information.
• Regular computer usage and use of security technology platforms.
• Ability to handle multiple tasks, alerts, and incidents concurrently.
• Frequent sitting and/or standing during shift periods.
• Strong focus and attention to detail over extended periods.
• Ability to remain calm and professional during urgent, sensitive, or high-pressure situations.
• Manual dexterity is required for occasional reaching, lifting of small objects, and operating office equipment.
• Must be flexible with the ability to work days, nights, evenings, weekends, public holidays, and occasional overtime as required.