GSA - Housekeeping

Accor Hotels; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Attendant to ensure a pristine environment for guests. This role involves maintaining high cleanliness standards across guest rooms and public areas, ensuring guest satisfaction through attentive service. The ideal candidate will have a diploma in hotel management and a passion for delivering top-notch customer service. Join a vibrant team where your contributions will enhance the guest experience and foster a welcoming atmosphere. If you are detail-oriented and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Diploma or Degree in Hotel Management or equivalent qualification.
• Minimum of 0-1 years of experience in a similar role.

Responsibilities

• Maintain cleanliness and hygiene in guest rooms and public areas.
• Interact courteously with guests and respond to queries promptly.
• Coordinate with hotel departments for effective service delivery.

Skills

Housekeeping Standards

Customer Service

Attention to Detail

Teamwork

Education

Diploma in Hotel Management

Degree in Hotel Management

Job description

Company Description

Grand Mercure Bengaluru at Gopalan Mall, managed by Accor, is located near the heart of Bengaluru with close proximity to major tech parks and key commercial & residential areas. The hotel features 212 modern & lavish rooms, including 29 one and two-bedroom suites with private terraces. It offers 10 elegant meeting spaces, including a quaint alfresco and open terrace that can cater to 20 - 400 guests.

The hotel also features an all-day dining restaurant, cafe & alfresco, a fitness centre, spa, swimming pool, entertainment zone, library lounge, art gallery, and business centre.

Job Description

• Maintain clean, hygienic, comfortable, and hazard-free areas within the hotel to ensure maximum guest satisfaction and organizational profitability, adhering to impeccable housekeeping standards across all hotel areas.
• Manage the usage of all departmental master keys and other keys to ensure safety and security for guests and hotel property.
• Maintain consistent cleanliness standards in assigned guest rooms to provide the highest level of guest satisfaction.
• Remain alert, courteous, and helpful to guests and co-workers at all times.
• Perform cleaning duties in guest rooms, public areas, executive offices, and other assigned tasks.
• Report any issues that may affect the interests of Grand Mercure Bengaluru at Gopalan Mall to management.
• Coordinate and cooperate seamlessly with all hotel departments to ensure maximum cooperation, productivity, morale, and guest service.
• Interact efficiently and courteously with guests and hotel personnel.
• Support the team to deliver effective and efficient services.
• Respond promptly to customer queries and resolve issues to ensure customer satisfaction.
• Maintain high service standards.

Qualifications

Diploma or Degree in Hotel Management or any other equivalent qualification.

Additional Information

Minimum of 0-1 years of experience.