Growth-Driven CSM: Renewals, Upsell & Value (Hybrid)

Xelix; Greater London; Hybrid; GBP 47,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

27 days annual leave

Hybrid working

On-site gym

Employee discount

Private medical & dental

Parental leave pay

Learning budget

Carbon-neutral team

Team socials

Annual team retreat

Job summary

Xelix in London is seeking an experienced Account Manager/Customer Success Manager to join our fast‑growing scale‑up. This is a proactive, commercially minded role where you’ll own the relationship and renewal, identify expansion opportunities, and ensure customers realise the value Xelix delivers.

You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long‑term account growth, managing a portfolio of Mid‑Market and Small Enterprise clients.

Qualifications

• Experience in a customer-facing B2B SaaS role.
• Able to manage multiple stakeholders and renewals.
• Experience with renewals, expansions, or upselling.
• Strong communication and analytical skills.

Responsibilities

• Own a portfolio of Mid-Market & SME customers.
• Build and execute CSPs with milestones and value hypotheses.
• Quantify ROI and present to executives.
• Develop account strategy and expansion plans.
• Lead end-to-end renewals and forecasting.
• Coordinate with Sales, Product, and Services.

Skills

Customer Success

Account Management

SaaS Sales

Cross-functional collaboration

Job description

Xelix in London is seeking an experienced Account Manager/Customer Success Manager to join our fast‑growing scale‑up. This is a proactive, commercially minded role where you’ll own the relationship and renewal, identify expansion opportunities, and ensure customers realise the value Xelix delivers.

You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long‑term account growth, managing a portfolio of Mid‑Market and Small Enterprise clients.