Growth‑Driven Account Manager (Hybrid)

Cramer; Norwood; On-site; GBP 44,819 - 59,759; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with employer~s

401(k) with company match

Profit Share Bonus Plan

Life Insurance

Take What You Need Time Off

Family Leave

Short-Term & Long-Term Disability

Tuition Reimbursement

Wellness Resources, including Lifetime

Generous onsite café

Job summary

Cramer, a brand experience and content marketing agency, seeks a hybrid Business Solutions & Growth Development, Account Manager to expand current client relationships and drive new business growth. This role blends account management, strategic selling, and business development to boost revenue and forge stronger client partnerships.

As a go-getter, you will collaborate with Strategy, Creative, Technical, Operations, and Production teams to deliver integrated solutions that meet client

Qualifications

• 5+ years of experience in account management, client services, business development, or a related client-facing role, preferably within an agency environment.
• Experience using platforms like HubSpot, Zoominfo, LinkedIn Sales Navigator and Dealfront for business development
• Strong communication, presentation, and meeting facilitation skills.
• Exceptional interpersonal and relationship-building skills, with the ability to establish trust and become a valued client partner.
• Commercially minded, with experience supporting sales, business development, account growth, or revenue-generating initiatives.
• Analytical and strategic thinker who can leverage data, insights, and creative problem-solving to address client and business challenges.
• Highly organized and adaptable, with the ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
• Collaborative team player who contributes positively to team success.

Responsibilities

• Manage client accounts, serving as the primary day-to-day client contact and partnering with senior account leaders as needed to drive successful project delivery and account growth.
• Represent the voice of the client in internal discussions, ensuring client goals, priorities, and feedback are effectively communicated across teams.
• Deliver an exceptional client experience by onboarding clients, building strong relationships, and understanding their business objectives, preferences, and success measures.
• Support the identification of account growth opportunities, including additional services, new projects, and cross-functional solutions that create value for clients.
• Monitor account health and proactively identify potential risks, challenges, or roadblocks, escalating and partnering with Account Leadership to develop solutions when needed.
• Coordinate with Strategy, Creative, Technical, Operations, and Production teams to ensure projects are delivered on time, on budget, and in alignment with client expectations.
• Ensure final deliverables meet agreed-upon quality standards, project objectives, and client requirements.
• Manage account financial administration, including SOWs, change orders, invoicing, with guidance from Account Leadership.
• Assist in forecasting revenue and communicating account performance, financial status, and business opportunities to internal stakeholders.
• Develop a strong understanding of clients' businesses, industries, competitive landscapes, and key objectives, while building knowledge of the agency's capabilities and service offerings.
• Contribute to client retention and inline growth by identifying opportunities to deepen relationships and expand agency partnerships over time.

Skills

Account management

Client services

Business development

HubSpot

ZoomInfo

LinkedIn Sales Navigator

Dealfront

Communication

Presentation

Relationship building

Cross-functional collaboration

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in Business Administration

Tools

HubSpot

Zoominfo

LinkedIn Sales Navigator

Dealfront

Job description

Cramer, a brand experience and content marketing agency, seeks a hybrid Business Solutions & Growth Development, Account Manager to expand current client relationships and drive new business growth. This role blends account management, strategic selling, and business development to boost revenue and forge stronger client partnerships.

As a go-getter, you will collaborate with Strategy, Creative, Technical, Operations, and Production teams to deliver integrated solutions that meet client