Growth Architect, Recurring Revenue & CX Programs

Cisco Systems, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Cisco Systems, Inc. in Greater London is seeking a Senior Program Manager to incubate and pilot new CX programs and recurring revenue initiatives, leveraging AI to derive insights and shape transformation roadmaps across Product Management, Sales, and partners.

You will lead cross-functional teams, coordinate enablement, track adoption metrics, and drive expansion while identifying opportunities for automation and improved processes.

Qualifications

• Bachelor's degree or higher with 5+ years of related experience, or equivalent work experience.
• Masters with 3+ years of related experience or PhD with 0+ years of related experience.
• Experience leading cross-functional programs across CX, sales, and product management.

Responsibilities

• Lead moderately complex projects to launch new programs and scalable processes across multiple accounts or regions.
• Influence outcomes across related teams and accounts to expand program adoption and optimize contracts.
• Coordinate enablement activities and program launches addressing specific customer segments to support expansion and retention.
• Track outcomes and escalate risks or opportunities for program adoption.
• Collaborate with internal teams to update enablement resources and share insights.

Skills

Program management

Cross-functional collaboration

Stakeholder management

Analytics

Education

Bachelor's degree

Master's degree

PhD

Job description

Cisco Systems, Inc. in Greater London is seeking a Senior Program Manager to incubate and pilot new CX programs and recurring revenue initiatives, leveraging AI to derive insights and shape transformation roadmaps across Product Management, Sales, and partners.

You will lead cross-functional teams, coordinate enablement, track adoption metrics, and drive expansion while identifying opportunities for automation and improved processes.