Executive Program Director, AI-Driven CX Services

Cisco Systems, Inc.; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Job summary

Cisco Systems, Inc. in the United Kingdom seeks an executive Programme Director to lead a $100M+ CX Services portfolio and manage a global, multi-vendor delivery ecosystem.

You will partner with C-suite stakeholders, drive AI-enabled governance, and ensure delivery excellence across data centre and campus projects while aligning commercial strategies and risk management with customer objectives.

Qualifications

• Bachelor’s degree with 15+ years leading large-scale IT and network transformations or 18+ years equivalent enterprise delivery leadership.
• 10+ years as primary engagement leader to C-suite/executives in multi-million-pound/dollar environments.
• Hands-on AI/automation within programme governance to improve risk and decision-making.
• End-to-end governance over large services portfolios (£50M+ / $75M+) with multi-vendor contracts.
• Leadership of enterprise network/infrastructure transformations (Nexus/ACI/Catalyst/SDA).

Responsibilities

• Serve as principal executive advisor to customer C-suite and lead steering committees.
• Oversee end-to-end governance of a multi-year services portfolio and large delivery teams.
• Embed AI-driven intelligence to forecast risk and accelerate delivery velocity.
• Direct strategic tech initiatives across Data Centre and Campus architectures.
• Maintain commercial oversight of SOWs, margins, vendor performance, and risk provisions.
• Lead a multi-geography team of programme managers, architects, and engineers.
• Establish governance with multi-vendor partners ensuring alignment with objectives.

Skills

Executive leadership

C-suite liaison

Programme governance

AI-driven delivery

Multi-vendor management

Strategic planning

Change management

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering, Business Leadership, or related field

Tools

Cisco Nexus

Cisco ACI

Catalyst

Software-Defined Access (SDA)

AI platforms

Job description

Cisco Systems, Inc. in the United Kingdom seeks an executive Programme Director to lead a $100M+ CX Services portfolio and manage a global, multi-vendor delivery ecosystem.

You will partner with C-suite stakeholders, drive AI-enabled governance, and ensure delivery excellence across data centre and campus projects while aligning commercial strategies and risk management with customer objectives.