Groups & Events Executive

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Groups & Events Executive to join their vibrant team in London. In this role, you'll be at the forefront of planning and selling group events, ensuring exceptional client experiences while exceeding budget expectations. Your ability to manage inquiries promptly and maintain strong relationships will be key to your success. With opportunities for professional growth and a host of enticing perks, this position offers a unique chance to thrive in a fast-paced, creative environment that celebrates individuality and teamwork. If you’re passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Dynamic work environment

Professional growth opportunities

Free Dry Cleaning/Uniform washing

Season ticket loan

Ride to work scheme

Access to Accor Heartist loyalty scheme

Guest Experience perks

Length of Service incentives

Employee Assistance Programme

Eye care vouchers

Qualifications

• Experience in upscale venue sales and planning is essential.
• Excellent communication and attention to detail required.

Responsibilities

• Manage group and event inquiries with high customer service standards.
• Attend client meetings and ensure timely billing and credit control.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Sales Skills

Education

Experience in Venue Sales

Tools

Microsoft Office

Opera

Delphi

Cvent

Job description

Company Description

As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

Reporting into the Head of Groups & Events you will be responsible for selling and planning group and event business, fostering positive client relationships and ensuring budgets are exceeded for St Martins Lane London and Sanderson London.

Job Description

In this role as Groups & Events Executive, you will:

• Ensure all enquiries are dealt with quickly and with the highest level of customer service.
• Input all group & event enquiries into Delphi, adhering to data entry standards.
• Manage pre & post group and event billing and credit control in a timely manner.
• Attend pre & post event client meetings, event & group pipeline meetings, credit meetings and function sheet meetings as appropriate.
• Conduct imaginative and engaging client site inspections.
• Successfully convert and contract enquiries, in order to exceed monthly, quarterly and yearly group & event budget.

Qualifications

To succeed in this role, you’ll need:

• Experience in an upscale or lifestyle venue sales and planning environment.
• Hot-desking across multiple properties is required.
• Excellent communication skills, with a strong attention to detail and the ability to thrive in a fast-paced environment.
• Efficient in using Microsoft Office, Opera, Delphi, Cvent and other RFP platforms.
• Flexibility in working hours is required.
• Can work independently and collaboratively with others to foster teamwork.

Additional Information

At St Martins Lane and Sanderson, we are more than just hotels—we are lifestyle icons. As part of the Morgan’s Originals collection, you’ll be joining a global brand that celebrates creativity, individuality, and a touch of rebellion.

Alongside a competitive salary, we offer the following benefits:

• A dynamic and inclusive work environment.
• The opportunity to work in two prestigious hotels in the heart of London.
• Professional growth and development opportunities.
• Free Dry Cleaning/Uniform washing to ensure you’re ready with a clean outfit for the next shift!
• Season ticket loan to help with the annual cost of travel.
• Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work.
• Access to the Accor Heartist loyalty scheme with up to 50% off hotels around the world.
• Guest Experience (A free night at St Martins Lane, Complimentary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
• Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
• Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
• Access to the Accor Heartist programme after passing probation!
• Code membership to enjoy the finest that hospitality has to offer.
• Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
• Employee Assistance Programme - We've got your back, we work with a confidential service provider who can offer support about anything whether it be medical, mental, legal or financial.
• Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen-using members of staff a voucher for a free eye test as well as a discount on a range of glasses.